Important Changes To Service

Detailed By Andrew is preparing customers for changes to service regarding the "Aftercare Maintenance Valets".

Over the course of the recent downtime some internal reflection has been made into how services are being provided to customers regarding "Valeting" level options.

A decision has been made to withdraw offering an "exterior only" variant of the Aftercare Maintenance Valet service to new customers with immediate effect, and that this option will cease to be available to existing customers on the 30th April 2021. The "exterior plus interior" version will continue as normal and will be the only option available to book once this transition phase has passed to honour planned bookings and allow existing customers to make a decision regarding continued service.

The Aftercare Maintenance Valet is aptly named as a service that is available to customer's vehicles that have prior received a Stage 2 Detail, Stage 1 Detail, Interim Detail, Full Valet or Entry Valet initial service that enhance the appearance and apply at least some form of protection in the way of a durable wax or ceramic coating. This aftercare service was launched in 2017 to offer customers a mobile safe wash and valet package that cares for their vehicle afterwards, being able to provide a paint-friendly wash process with high quality consumables and process that offers peace of mind that the risk of inflicting swirl marks and wash marring is kept to a minimum. Not only this, but this service comes fully equipped at the customers convenience of their home or workplace (where suitable) with filtered water on board. This is also a reminder to all customers that a "detailed" appearance can only be maintained once something has been put in place to maintain, and this is why this particular service is only offered as a regular follow-up treatment to the services that Detailed By Andrew specialises in - not all professional detailers offer a routine aftercare valet service after they have machine polished and protected your vehicle.

In 2019 an "exterior only" variant of this service was requested and has since been offered, however it has become difficult to ignore the increased downtime created by having to fit more customers into one route on a given day to make up the difference in workload by not including interior work on each visit. This is has lead to increased vehicle running costs as well as time spent driving between visits, even when routed smartly, that could otherwise be reduced by offering a slightly more substantial service in one visit, that is in fact better value for money for the customer by comparison. Ultimately a difficult decision had to be made against the only other option of raising all Aftercare Maintenance Valet options by £5-£10 for all customers, something that would rather be avoided as its impact to the broader customer base would be larger.

All of Andrew's customers are highly valued not only for their custom but their absolute trust to look after what is potentially their second most expensive possessions in a manner that only a true car enthusiast tends to appreciate.

Pricing for the "exterior plus interior" monthly maintenance remains unchanged since 2018 at £45 for regular sized cars, and £60 for vans and 4x4s - a price point often misunderstood by the less discerning public, but fantastic value for money with quality detailing branded products applied along with time spent and a keen eye for attention to detail for those that appreciate it. In terms of alternative competitors, few can hold a candle to the standard of service on offer, expert detailing knowledge and the way that consumables are maintained to provide a quality service at this level. To look after your vehicle in such a way, at roughly the same monthly price as the average smartphone contract, you cannot go far wrong.

Should any customers past, present or future have any questions regarding this update do not hesitate to get in touch.

Thank you.
www.detailedbyandrew.com
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