Before making a booking with Detailed By Andrew you should read the below terms of service as it will be assumed that you have done so, and you will be bound by them once booked in.
Terminology for the Terms of Service are as follows:
"The Company" - Detailed By Andrew, Andrew Southall, or any person or entity acting on behalf of.
"The Customer" - the person(s), business, entity to whom The Contract of work is carried out for.
"The Contract" - the agreed schedule of work or provision of services and goods, including all of the following:
Section 1 - General
Section 2 - Provision of Services and Booking
Section 3 - Completion of Service and Final Terms
Terminology for the Terms of Service are as follows:
"The Company" - Detailed By Andrew, Andrew Southall, or any person or entity acting on behalf of.
"The Customer" - the person(s), business, entity to whom The Contract of work is carried out for.
"The Contract" - the agreed schedule of work or provision of services and goods, including all of the following:
- The date(s) of which the provision of service or delivery of goods is to be carried out.
- The location designated by the customer.
- The customer's billing address if separate.
- The specific service requested by the customer and agreed by the company.
- The estimated time, processes and materials to be taken on the vehicle.
- The vehicle to which the service will be carried out on.
- Estimated start/arrival time to commence work.
Section 1 - General
- Any services supplied to The Customer are supplied subject to these conditions. These conditions can only be varied in writing in a document signed by a representative of The Company.
- The Customer accepts these conditions by making a booking with The Company.
- The Contract for the supply of Services (The Contract) whether written or oral shall incorporate these conditions.
- Any waiver or breach of these conditions shall not prejudice The Company’s rights in respect of any subsequent breach.
- The Contract may not be assigned or transferred to another person and therefore is bound to the name and personal details of The Customer provided, exception hereby allowing only for any stand-in representatives appointed as per Section 3 Part 13.
- Payment is accepted in Cash, Bank Transfer, PayPal and WorldPay Virtual Card Terminal.
- Payment is due immediately upon completion of The Contract, unless prior agreed in writing by The Company. All late payments will be subject to £40 compensation being added to the invoice, and will be passed to The Company's debt recovery solicitors with all fees incurred as a result of the debt recovery process being billed to The Customer.
Section 2 - Provision of Services and Booking
- The Company reserves all rights to refuse service or contact to any individual(s), business or entity for any reason at any time without disclosure of reason.
- Should The Customer need to reschedule or cancel a service, The Customer must provide written notice no less than a full 48 hours notice prior to the time of the booking commencement, and this must be acknowledged by The Company in writing a full 48 hours notice before the booking commencement. Failure to do so will result in any amount up to 100% of the The Contract to be billed to The Customer. If in this instance you were required to pay a partial amount up front to secure the booking, this will be retained by the The Company as compensation with no refund applicable.
- The Company intends to turn up to all bookings made, to both start and complete the Service on the day as listed in the 'Confirmation of Booking'. The Company will only cancel or amend bookings in exceptional circumstances, with decisions regarding the weather or other impacting circumstances solely at the discretion of The Company.
- The Company reserves the right to cancel a booking at any time prior to delivery due to non-availability of staff or discontinuation of Service; or where The Company has stipulated payment in advance of delivery (such as partial or full payment in advance) and no such payment has been received.
- The default method of contact by The Company will be by email where this is possible.
- Any Service booked will be done so in co-operation with The Company, who will advise in most cases of the appropriate Service based upon the information provided by The Customer. Should The Customer choose a lower level of Service than is appropriate for the condition of the vehicle or than is recommended by The Company, The Company will not warrant to the lesser service's effectiveness.
- The booking is not confirmed until agreed in writing by The Company. It is the responsibility of The Customer to ensure receipt and accuracy of any confirmation of booking sent by The Company.
Section 3 - Completion of Service and Final Terms
- The Company provides ample provisions in terms of an on-board gazebo, as well as access to indoor premises that are available to use when stipulated by The Company when weather and lighting conditions are sub-optimal. Should these provisions be refused by The Customer within 48 hours of the commencement of, or any time during the The Contract of the Service, this shall be treated and will be billed for as per Section 2 Part 2 and 3.
- The Customer must ensure, prior to arrival to The Company that the vehicle to be worked upon as part of The Contract is emptied of all personal and non-fixed items within the car. The Company reserves the right and The Customer hereby acknowledges that right, to either make a further charge for clearance of The Customer’s vehicle or refuse to undertake the Service which will be treated as surrender of The Booking Fee and/or any further charge being levied solely at the discretion of The Company.
- The Customer must ensure prior to arrival of The Company that sufficient space is available for both The Company’s vehicle and their own, along with sufficient movement and working space around both vehicles.
- The Customer must ensure prior to arrival of The Company that the location of the Service as dictated by The Customer is safe, secure and sufficient for The Company to carry out the Service, and further that the location allows and permits such activity to be carried out in all measures. Any parking charges required or levied as a result of the location as chosen by The Customer will be charged to The Customer’s account.
- The Customer must ensure prior to arrival of The Company that sufficient fuel is contained within the vehicle to enable the engine to be started and run, and the vehicle to be moved should the need arise. The Customer hereby accepts that should the vehicle be required to be moved at the sole discretion of The Company, that The Company is hereby authorized to do so, though liability for such movement and/or the revised location remains with The Customer. The Company is however not providing any warranty or liability for the movement of said vehicle.
- The vehicle is often booked without being seen in advance and as such the level of Service and estimated completion time and cost to The Customer may alter. Any alteration of Service will be advised of, but will not be compulsory and will not be charged for or proceeded with, until the agreement of The Customer has been sought.
- The arrival time is an estimate and can fluctuate due to a variety of reasons including the condition of other scheduled works, weather, traffic and other circumstances outside the control of The Company. This is not the liability of The Company and it shall not, nor can it ever be held liable for such occurrences. Neither precise arrival or precise completion time or day is the essence of the contract, and as such The Company shall not be liable for.
- It is agreed by The Customer that the late arrival by The Company does not constitute a breach of contract by The Company nor does such lateness permit The Customer to cancel the booking without charge.
- The Customer will ensure that the keys and vehicle are easily accessible and handed to The Company promptly upon The Company’s arrival.
- The Customer and/or any affiliates of will not interrupt nor interfere with The Company during the operation of the Service. Should The Customer or any affiliates delay the completion of the Service provided by The Company or remove the vehicle before its completion, The Company reserves the right to terminate the Service forthwith, generating an invoice fully payable for The Contract without completing the remaining outstanding specified work or provide any refund.
- The Company reserves the right to abandon The Contract and enforce the invoice to be payable in full in the event of abusive or disagreeable behaviour towards The Company whether verbal or physical.
- Upon completion of the Service, The Customer will be asked to inspect the vehicle and confirm that the Service has been completed to the specification as explained by The Company. Should the Customer be unsatisfied with completion of the service or hold any dissatisfaction or damage accusation towards The Company, The Customer is required to detail the points to The Company and allow The Company to rectify the points before leaving the premises with any measure deemed appropriate by The Company, with a total notification period not exceeding 24 hours after the completion of the Service.
- In the event that The Customer cannot be present at the completion of the Service, a representative appointed by The Customer whose full details are to be provided to The Company in advance should be designated.
- Failure to make any such claim in the period specified in terms part 12 above shall constitute unqualified acceptance of the Service and waiver by The Customer of all claims relating to the Service provided by The Company.
- Any return visits made by The Company are at the sole discretion of The Company and are not open to negotiation or alteration without the express written agreement of The Company.
- If The Company shall be prevented or hindered from supplying all or any of the Services in accordance with the order by any circumstances beyond its reasonable control (including without prejudice to the generality of the foregoing force majeure delay by supplier trade disputes including disputes involving The Company’s own workforce and all other causes whether or not of a similar nature beyond the reasonable control of The Company) The Company shall be entitled by notice by telephone or in writing to the other forthwith to rescind The Contract and in such circumstances The Company shall not be liable to The Customer for any direct or consequential loss or damage suffered by The Customer as a result of The Company’s inability to perform its obligations.
- Save as aforesaid (and save in respect of death or personal injury resulting from the negligence of The Company, its servants or agents), The Company shall not be liable for any claim(s) for direct, indirect, consequential and/or incidental injury loss and/or damage made by The Customer against The Company (whether in contract or in tort, including negligence on the part of The Company or its staff) arising out of or in connection with any defects of any Service supplied or any act, omission, neglect or default (whether or not the same constitutes a fundamental breach of The Contract or breach of a fundamental term thereof) of The Company or its staff in the performance of The Contract.
- Subject only to the provisions of these conditions no statement undertaking warranty or condition express or implied by law, trade, custom or otherwise shall apply to The Contract.
- The Customer shall indemnify The Company against all actions, claims or demands by third parties against The Company howsoever arising directly or indirectly in respect of or in connection with the Service or The Contract by The Company to supply the same upon the terms and conditions herein contained.
- If at any time any one or more of the provisions of the above clauses or sub-clauses is or becomes invalid, illegal or unenforceable in any respect under any law the validity and enforceability of the remaining clauses and/or sub-clauses hereof shall not in any way be affected or impaired thereby.
- All information and intellectual property found on this website, blog, or on any documentation otherwise provided by The Company belong to Detailed By Andrew; and any plagiarism, copying, or any use of such information not granted prior permission from The Company shall be subject to appropriate legal action.
- These conditions and each and every Contract containing them shall be governed by the Laws of England and the Customer will submit to the jurisdiction to the English Court.