Before making a booking with Detailed By Andrew you should read the below terms of service as they are de-facto agreed to by booking in.

COVID-19
Additional to the standard Terms of Service below, all vehicles are to be cleared of non-fixed items such as facemasks, tissues, toiletries etc! Should you be ill with COVID-19 symptoms, tested positive or been in contact with a person who has symptoms or has tested positive please reschedule your booking at the earliest opportunity until the appropriate amount of time has passed.


Terminology for the Terms of Service are as follows:

"The Company" - Detailed By Andrew, Andrew Southall, or any person or entity acting on behalf of.
"The Customer" - the person(s), business, entity to whom The Contract of work is carried out for.
"The Contract" - the agreed schedule of work or provision of services and goods, including all of the following:

1. The date(s) of which the provision of service or delivery of goods is to be carried out.
2. The location designated by the customer.
3. The customer's billing address if separate.
4. The specific service requested by the customer and agreed by the company.
5. The estimated time, processes and materials to be taken on the vehicle.
6. The vehicle to which the service will be carried out on.
7. Estimated start/arrival time to commence work.

Section 1 - Outline & Payments

1. Any services supplied to The Customer are supplied subject to these conditions. These conditions can only be varied in writing in a document signed by a representative of The Company.
2. The Customer thereby accepts these conditions by making a booking with The Company.
3. The Contract for the supply of Services (The Contract) whether written or verbal shall incorporate these conditions.
4. Any waiver or breach of these conditions shall not prejudice The Company’s rights in respect of any subsequent breach.
5. The Contract may not be assigned or transferred to another person and therefore is bound to the name and personal details of The Customer provided, exception hereby allowing only for any stand-in representatives prior appointed and in writing beforehand.
6. Payment is accepted in Cash, Card (Square Card Reader), Bank Transfer, and Square Invoice Online Payment.
7. Payment is due immediately upon completion of The Contract, unless prior agreed in writing by The Company.
8. The Customer will be sent an electronic invoice with both an integrated online card payment system and the bank transfer details of The Company.
9. Should an invoice remain unpaid after 3 days of issue, a reminder shall be sent to the email and phone SMS contact details provided by The Customer.
10. After 7 days of issue should the invoice still remain unpaid, a second reminder shall be sent, alongside a briefing of due process should the issued invoice remain unpaid at 30 days post-issue.
11. Should the invoice remain unpaid at 30 days post-issue an updated invoice shall be sent via email, phone SMS and recorded signed-for letter. This will include a £40 late payment compensation fee additional to the value of the outstanding work, alongside a cover letter outlining the commencement of solicitor action and debt recovery services should payment not be cleared by a final 72 hours notice; to which the fees will be added to the account of the customer.

Section 2 - Provision of Services

1. The Company reserves all rights to refuse service or contact to any individual(s), business or entity for any reason at any time without disclosure of reason.
2. On services with a value of £75 and above a 10-25% deposit be required to secure your service and booking date in the diary. The exact deposit percentage varies by service. This is non-refundable, but can be transferred to another date should adequate notice be given (a full 72 hours notice prior to the date of work commencing).
3. Should The Customer need to reschedule a service, The Customer must provide written notice no less than a full 72 hours notice prior to the time of the booking commencement, and this must be acknowledged by The Company in writing a full 72 hours notice before the booking commencement. Failure to do so will result in loss of deposit paid as well as any amount up to 100% of the The Contract to be billed to The Customer.
4. The Company intends to turn up to all mobile bookings made, and to honour all drop-off works at its location, to both start and complete the Service on the day(s) as listed in the 'Confirmation of Booking'. The Company will only cancel or amend bookings in exceptional circumstances, with decisions regarding the weather or other impacting circumstances solely at the discretion of The Company. In the event of poor weather, works that have been agreed to be carried out on a mobile outdoor basis will be re-arranged without loss of deposit at sole discretion of The Company.
5. The Company reserves the right to cancel a booking (and return any paid deposits where applicable) at any time prior to delivery due to non-availability of staff or discontinuation of Service; or where The Company has stipulated payment in advance of delivery (such as partial or full payment in advance) and no such payment has been received.
6. The default method of contact by The Company will be by email where this is possible as a primary, and telephone as secondary. Should the customer prefer a certain mode of contact this is to be stipulated in advance.
7. Any Service booked will be done so in co-operation with The Company, who will advise in most cases of the appropriate Service based upon the information provided by The Customer. Should The Customer choose a lower level of Service than is appropriate for the condition of the vehicle or than is recommended, The Company will not warrant to the lesser service's effectiveness.
8. The booking is not confirmed until agreed in writing by The Company. It is the responsibility of The Customer to ensure receipt and accuracy of any confirmation of booking and relevant details both sent and requested by The Company.

Section 3 - General & Mobile Services

1. The Customer must ensure, prior to arrival to The Company that the vehicle to be worked upon as part of The Contract is emptied of all personal and non-fixed items within the car. The Company reserves the right and The Customer hereby acknowledges that right, to either make a further charge for clearance of The Customer’s vehicle or refuse to undertake the Service which will be treated as surrender of The Booking Fee and/or any further charge being levied solely at the discretion of The Company.
2. The Company will bring where available on-board water supplies and all tools necessary for the service. Mains electricity is required to be provided by The Customer.
3. The Customer must ensure prior to arrival of The Company that sufficient space is available for both The Company’s vehicle and their own, along with sufficient movement and working space around both vehicles. No works are to take place on steep inclines, the pavement or public road.
4. The Customer must ensure prior to arrival of The Company that the location of the Service as dictated by The Customer is safe, secure and sufficient for The Company to carry out the Service, and further that the location allows and permits such activity to be carried out in all measures. Any parking charges required or levied as a result of the location as chosen by The Customer will be charged to The Customer’s account.
5. The Customer must ensure prior to arrival of The Company that sufficient fuel is contained within the vehicle to enable the engine to be started and run, and the vehicle to be moved should the need arise. The Customer hereby accepts that should the vehicle be required to be moved at the sole discretion of The Company, that The Company is hereby authorized to do so, though liability for such movement and/or the revised location remains with The Customer. The Company is however not providing any warranty or liability for the movement of said vehicle.
   
6. The vehicle must also be ensured by the customer that the main battery holds sufficient charge to enable the vehicle to be moved where necessary, and the doors to be open for any interior cleaning without running out of charge. The company can provide a battery charge if concerns about the battery are brought to attention in advance by the customer, however all liability for the company providing such battery charge lies solely with the customer.
   
7. The vehicle is often booked without being seen in advance and as such the level of Service and estimated completion time and cost to The Customer may alter. Any alteration of Service will be advised of where feasible. The Company reserves the right to cancel the service without forfeit should the vehicle be presented in a condition totally unsuitable for the requested level of service, it is therefore in the interest of The Customer to be honest with the description of the vehicle upon enquiry.
   
8. The arrival time is an estimate and can fluctuate due to a variety of reasons including the condition of other scheduled works, weather, traffic and other circumstances outside the control of The Company. This is not the liability of The Company and it shall not, nor can it be held liable for such occurrences.
9. Provided that the service can still be completed on the planned date, it is agreed by The Customer that the late arrival by The Company does not constitute a breach of contract by The Company nor does such lateness permit The Customer to cancel the booking without forfeit. It is recommended that any absolute completion time requirements are stipulated by The Customer in advance.
10. The Customer will ensure that the keys and vehicle are easily accessible and handed to The Company promptly upon The Company’s arrival.
11. The Customer and/or any affiliates of  will not interrupt nor interfere with The Company during the operation of the Service. Should The Customer or any affiliates delay the completion of the Service provided by The Company or remove the vehicle before its completion, The Company reserves the right to terminate the Service forthwith, generating an invoice fully payable for The Contract without completing the remaining outstanding specified work or issue any refund.
12. The Company reserves the right to abandon The Contract and enforce the invoice to be payable in full in the event of abusive or unreasonable behaviour towards The Company.

Section 4 - Drop-off Services

1. Additional to the terms in Section 3, specific points apply to drop-off services as below.
2. The vehicle is to be dropped off close to the specified agreed time, although due to uncontrollable factors such as traffic no penalty shall be applied to marginal lateness from The Customer provided that this does not impact The Company's ability to perform the service within the allocated time frame.
3. Available times for vehicle drop-off and collection are between 8am-7pm Monday-Saturday and 11am-2pm on Sunday by prior arrangement. A £25 out-of-hours fee applies to any vehicle drop-offs or collections made outside of these posted hours. The only exception being for delay of the completion of the service being at the fault of the company or any prior discretions made in writing.
4. The vehicle must contain enough fuel to be started and moved, and battery must hold enough charge to be driven away by the customer after completion of the service. The company does not take liability for the vehicle running out of fuel or battery charge whilst in its care. A battery charger pack is at hand to re-charge the battery in the event of a flat battery, however any responsibility for damages caused by its use are not assumed by the company. For this reason, should the vehicle battery run flat, the customer will be notified and a course of action will be agreed at the customer's responsibility.
5. The company has taken all feasible precautions for the safekeeping of the vehicle whilst in the care of the company. Should the customer wish for additional accommodations to be made this should be arranged in advance.

Section 5 - Service Completion & Complaints Process

1. Upon completion of the Service, The Customer will be asked to inspect the vehicle and confirm that the Service has been completed to the specification as explained by The Company. Should the Customer be unsatisfied with completion of the service or hold any dissatisfaction or damage accusation towards The Company, The Customer is required before leaving the premises to detail the points to The Company and allow reasonable opportunity to rectify the points or make suitable arrangements, with any measure deemed appropriate by The Company. Once the Service is complete and checked by The Customer, it will be confirmed as satisfactory at all points.
2. In the event that The Customer cannot be present at the completion of the Service, a representative appointed by The Customer whose name and contact details are to be provided to The Company in advance should one be designated.
3. Failure to make any such claim specified above shall constitute unqualified acceptance of the Service and waiver by The Customer of all claims relating to the Service provided by The Company.
4. Any return visits made by The Company are at the sole discretion of The Company and are not open to negotiation or alteration without the express written agreement of The Company.
5. Should the nature of the cause for complaint not be immediately evident, The Customer should contact The Company within posted working hours outlining points of concern to which The Company shall be granted an opportunity to respond to; either to clarify customer misunderstanding or to offer reasonable process to address the stated issues at the discretion of The Company.
6. Under no circumstances shall any refund for completed works be given where the service has been completed within the realms of these complete Terms Of Service.

Section 6 - Final

1. If The Company shall be prevented or hindered from supplying all or any of the Services in accordance with the order by any circumstances beyond its reasonable control (including without prejudice to the generality of the foregoing force majeure delay by supplier trade disputes including disputes involving The Company’s own workforce and all other causes whether or not of a similar nature beyond the reasonable control of The Company) The Company shall be entitled by notice by telephone or in writing to the other forthwith to rescind The Contract and in such circumstances The Company shall not be liable to The Customer for any direct or consequential loss or damage suffered by The Customer as a result of The Company’s inability to perform its obligations.
2. Save as aforesaid (and save in respect of death or personal injury resulting from the negligence of The Company, its servants or agents), The Company shall not be liable for any claim(s) for direct, indirect, consequential and/or incidental injury loss and/or damage made by The Customer against The Company (whether in contract or in tort, including negligence on the part of The Company or its staff) arising out of or in connection with any defects of any Service supplied or any act, omission, neglect or default (whether or not the same constitutes a fundamental breach of The Contract or breach of a fundamental term thereof) of The Company or its staff in the performance of The Contract.
3. Subject only to the provisions of these conditions no statement undertaking warranty or condition express or implied by law, trade, custom or otherwise shall apply to The Contract.
4. The Customer shall indemnify The Company against all actions, claims or demands by third parties against The Company howsoever arising directly or indirectly in respect of or in connection with the Service or The Contract by The Company to supply the same upon the terms and conditions herein contained.
5. If at any time any one or more of the provisions of the above clauses or sub-clauses is or becomes invalid, illegal or unenforceable in any respect under any law the validity and enforceability of the remaining clauses and/or sub-clauses hereof shall not in any way be affected or impaired thereby.
6. All information and intellectual property found on this website, blog, or on any documentation otherwise provided by The Company belong to Detailed By Andrew; and any plagiarism, copying, or any use of such information not granted prior permission from The Company shall be subject to appropriate legal action.
7. These conditions and each and every Contract containing them shall be governed by the Laws of England and the Customer will submit to the jurisdiction to the English Court.

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