This year is predicted to be incredibly busy; if any year is busy - 2021 will be dramatically busier. As we all shell the cocoons of locked-down life, demand surges and time has been taken to reflect on business and diary management.
Detailed By Andrew is and always has been primarily a Detailing orientated business. In other words, the speciality focus of the service is full vehicle cosmetic preparation and enhancement including decontamination, machine polishing, premium waxes and ceramic coatings. These services take hours and days to complete professionally. However, unlike some detailing firms who only have an interest in "big jobs", Andrew also offers sundry services such as general valeting and aftercare maintenance (to follow up detailing services on a regular basis) that are available. As a one-man-show, managing the various service provisions in the diary is paramount to running an effective and in-demand operation.
Therefore a cap is being introduced on the amount of customers on the books for the (and please pay attention to the service in question) "Monthly Aftercare Maintenance" service. The diary needs a healthy balance between the Full Detailing and Mobile Valeting services; too many mobile valeting bookings and the diary becomes only partly-full with small jobs dotted around everywhere yet completely preventing any multi-day big detailing services from being placed. Likewise, on the other side of the coin, if full detailing multi-day jobs were the only ones being entertained, there would be zero room for any mobile valeting work. A healthy balance and effective planning therefore have to be maintained.
All work that supports the business is graciously appreciated and it is in the interests of everyone involved that diary management techniques come into play to ensure that everybody can get a look in with the service that they would like doing.
Therefore, as one side of the diary has swelled, a maximum allocation for Monthly Aftercare Maintenance is being set to a further 5 vehicles above what is currently in the diary. It is also strongly recommended that all monthly customers now remain booked with two months worth of bookings in advance to secure a spot, as full detailing work is in demand and no existing valued customer should miss out on a diary space. Once these 5 spaces are filled, new *monthly aftercare* customers will only be taken on a "one out, one in" basis whilst the remaining diary space goes fairly to larger works.
Your understanding is greatly appreciated as a smooth transition to the next logical steps for the business are planned for this year.
Andrew Southall, just a guy obsessed with shining up cars.