Whilst I try to refrain from entering into too much long dialogue over terms and conditions wherever possible, there have been a few recent misconceptions regarding the Inspection Wash service that was launched in February 2019, so I would like to make clarifications regarding this service in order to ensure that it can continued to be offered in a way that is fair to both the customer and the business.
Why do you offer an Inspection Wash?
The Inspection Wash was born out of a need to address an issue within my business where potential customers were phoning up to ask if I "could come and look at it". This involved putting the van on the road, sometimes local or as far as Castle Bromwich a 30 mile drive in city traffic, to inspect vehicles for detailing or paintwork rectification, enhancement or coatings, giving professional advice only to never hear back from the prospective customer again.
As you might imagine this was a massive drain on my business' time and resources often to no end gain. People who do not understand detailing or have subjective problems with their vehicle's appearance often find that trawling through webpages can be frustrating, and being told on the phone "it depends" to be not very helpful at all, so that personal approach still needed to be offered, however.
By creating an Inspection Wash service, my business can offer a chargeable consultation visit so that you can have the benefit of professional advice in person to assess your vehicle and provide you with objective answers to your questions, as well as options for you to consider.
The great thing about it is that if you choose to book for the quoted service there and then in person, for the service to take place within 6 weeks (subject to availability) you will only need to pay a deposit inclusive of the Inspection Wash fee, the latter of which is deducted from the total quote. It also protects my business in that if no booking has been made, my time and fuel is still covered.
Great, so why would I need you to do and Inspection Wash, and what actually happens?
Correction of paintwork defects such as scratches, above surface contamination and swirl marks can depend on a variety of factors. These can include your expectations, budget, paint depth measurements and protection options. Please be aware that most services do not need an inspectiom, it is onlt the Two Stage+ that it is required.
By washing your vehicle on the visit I have the chance to pay close attention around your vehicle as I go along, washing away any filler polishes that may be present masking defects, and as stated above take paint depth measurements to see what I can work with. As already said, this makes it worth my time looking at your vehicle and at least you receive advice on top of a safe wash service to your car. To some people this is the difference between settling for just a one stage machine polish or going for a full on wet-sand and multi-stage machine polish and ceramic coatings.
At the end of the visit I will show and tell you my findings, as well as giving honest advice about the best way forward. This may involve telling you things that you may not want to hear; such as it may require more in-depth work than you may have first realised, may cost more, and/or may require your vehicle to be out of action for more than a day. By requesting an Inspection Wash it will be assumed that you are serious about having these professional services carried out and are willing to budget for at least one of the options given to you, where full detailing is concerned. Please check the services page for general price guides.
On the flip side, if what you have called me out for is only something minor the chances are I can rectify it there and then at minimal extra cost above the Inspection Wash fee.
What services are included to be evaluated or available to be discounted from the Inspection Wash?
Herein lies the problem I have found with the service so far - the loopholes it creates. If you are an existing customer utilising my services properly and to best effect you will have already had some kind of Detailing/Machine Polishing service carried out in the first place. The Pro Wash services are really intended to be as a maintenance safe wash service to vehicles I have fully treated - it is impossible to cut out the detailing, just have the washes and expect the same results; for this reason I have stopped taking on new repeat customers who do not wish to have the fuller services as a starter package.
The Inspection Wash really is for people who are unsure about detailing or what option they need - not to see whether they want it or not, but because they are serious about booking and would like a confirmation of the level of service to meet their requirements.
The Two Stage+ definately requires an inspection, the One Stage does not as it is just a same day turaround general improvement service, and the Glaze service is exempt from discount as it is only a part day budget service.
The Inspection Wash service itself should take no longer than 30 minutes or so hence why I can justify discounting it from the fuller services. For this reason I cannot retrospectively give a discount on the basis that someone is looking for a discount, or because I have already done two or three hours valeting work for them to which I have probably already gone above and beyond for. It's a quick inspection for those unsure about subjective or top end services rather than a discount code.
I would like to thank you for taking the time to read this and if you would like to arrange, or have any questions please get in touch.