Whilst my approach to business is one of a friendly and flexible nature, in order to protect both the business and the customer there are some Terms & Conditions in place as outlined below. By booking in for any service, you therefore agree to have read and understood these terms and conditions in full. All terms have been written to comply with concurrent Acts of Law in the United Kingdom at the time of writing. Updated 29th June 2017.
Viewings and Bookings
All price quotations given on this website, over the phone or email are an estimate only until the vehicle is seen in person on the date of the booking and are non-negotiable. It is trusted that you use the flexibility of the service package menu with good intentions and that the vehicle is in suitable condition to recieve the work outlined. In the event that a vehicle is presented with excessive soiling or issues not covered in the chosen service package, additional costs will be made aware of to you before further work commences to ensure both parties are happy.
All service packages have been calculated on an hourly rate compared to an estimated timescale specific to vehicle size, these timescales have been estimated through experience of working on moderately presentable vehicles and reasonable customer expectation. Any additional requests not outlined in the service package, or customer actions resulting in extra time or consumables being used shall incur an extra charge. Furthermore, the service packages outline a process that you are purchasing to be carried out, any expectations of a net result that require extra processes or working time will be charged extra for, and must be outlined by the customer prior to a booking being comfirmed.
All requests made for travelling out to give pre-booking vehicle viewings, inspections and appraisals are subject to an upfront £40* deposit contribution towards any booking or work to be undertaken. In the event of no booking being made during the vehicle inspection visit, or booking later being cancelled outright, the £40 deposit shall be withheld as compensation for lost time and fuel, and therefore will not be refunded.
* This may cost more for locations outside of the usual service area, see Areas Covered below.
In the event of any booking being cancelled by the customer within 24 hours of the due commencement of the work, all rights are reserved to issue an invoice of anywhere between 50% to 100% of the total booking value payable for lost time and any lost revenue spent on job specific preparation materials. This may be reduced if the booking is moved to a later date. Exceptions to these terms will only be made in the event of adverse weather conditions where the works cannot be completed to an acceptable standard, or unavoidable personal circumstances.
Forms of payment accepted are:
Cash, BACS or PayPal. Card payments can be taken over the phone and in person secrurely via 'PayPal Here'. A 4% operators fee is applicable on PayPal payments. Cheques are not accepted. The business is not VAT Registered and as such, VAT is not factored into any given price. Payment is to be made in full on the completion date of the works booked.
In the event of incomplete or non-payment for any works or invoices after 7 days of issue, a debt-collection agency will be employed and their expenses shall be charged for.
Operating from Gornal DY3, typical areas covered are Wolverhampton, Dudley, West Bromwich, Oldbury, Quinton, Walsall, Hardwick, Little Aston, Sutton Coldfield, Streetly, Stourbridge etc.
I am actively working all over the United Kingdom, so if you live outside of these areas please let me know on your enquiry so that any applicable travel and/or accomodation costs can be calculated into the quotation.
On the day of the work being undertaken you should ensure that your vehicle is available to be worked upon private property with clear and adequate working space around. Working on the public road or footpath is hazardous to myself and the general public.
A high quality waterproof gazebo is carried at all times in the event that it may rain; a level driveway is required for this. Although it may be undesirable to have a vehicle valeted in rainy conditions, the use of the gazebo saves wasted appointments and allows for works to still be completed to a good standard. If conditions and winds are too strong, all rights are reserved to reschedule to another date. In these situations no liability will be accepted on my behalf, and no cancellation invoice shall be issued to the customer.
An electrical socket relatively close to the vehicle to provide power to tooling is required. Although it is preferred, it is not always necessary for you to have an outdoor water tap as the business van is equipped with an on-board water tank, please specify on initial contact.
No responsibility or liability shall be accepted for rescheduled appointments at my discretion arising from poor weather conditions, unforeseen circumstances or illness. All endevours shall be made to reschedule to the nearest available appointment.
In the event of any dissatisfaction or damage accusation, these issues should be raised on your final inspection of the completed vehicle, and no later than 24 hours afterwards. Detailed by Andrew is insured for Public Liability and Damage Cover whilst working on your vehicle.
If you would like your car to be worked on indoors, an off-site indoor working space at various facilitated garages can be arranged at additional cost. This is recommended for those who are opting for higher specification Ceramic Coating and Show Car Correction Detailing services who do not have an indoor garage on-site at their property.
On enquiry, you can help me to give you an accurate quotation by letting me know: